Red Letters

If you receive a damaged, defective, or incorrect item, please contact our Customer Support chat via the Contact Us page within 7 days of delivery so we can assist you.To help us resolve the issue as quickly as possible, please include the following information when you contact us:<ul data-start="569" data-end="688"><li data-start="569" data-end="587" style="color: rgb(0, 0, 0);">Order number</li><li data-start="588" data-end="656" style="color: rgb(0, 0, 0);">Clear photo or video of the issue (required for damaged items)</li><li data-start="657" data-end="688" style="color: rgb(0, 0, 0);">Complete delivery address</li></ul>Once reviewed, our team will provide next steps for resolution. Items reported outside of the 7-day window may not be eligible for replacement or return.

If you receive a damaged, defective, or incorrect item, please contact our Customer Support chat via the Contact Us page within 7 days of delivery so we can assist you. To help us resolve the issue as quickly as possible, please include the following

I received a damaged/incorrect item. What should I do?

Order & Shipping

Is everything on site ready to ship?

What is your shipping policy?

Can I make a change to my order?

How do I track my order?

Where's my Order?

I received part of my order but I am still waiting for a few items from my order to arrive. Do you have an update?

My package says delivered but I can’t seem to find it anywhere?

My package is saying it has been returned to the sender?

What is Savedby?

An item I want is sold out. When will it become available again?

How do I know what size will best fit?

How do I care for the items that I purchased?

Product

Do you offer returns or exchanges?

Can I cancel my order/ Can I receive a refund?

Return & Exchanges

I received a damaged/incorrect item. What should I do?Updated 9 days ago