All of the items on our website display expected shipping windows on a per-product basis, ranging from 7-45 days. If you have any other questions feel free to contact us via our customer service chat for more information.

<span id="isPasted" style="color: rgb(18, 17, 39); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 700; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">All of the items on our website display expected shipping windows on a per-product basis, ranging from 7-45 days.&#xA0;<span style="color: rgb(18, 17, 39); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 700; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you have any other questions feel free to contact us via our customer service chat for more information.

Is everything on site ready to ship?

All orders are shipped within the timeframe displayed on the product page at the time of purchase. The “Order Now: Ships Timeframe” listed under each product title indicates when your order will ship if purchased on that date. While this timeframe ma

<h2 id="isPasted">Shipping Policy</h2>All orders are shipped within the timeframe displayed on the product page at the time of purchase.The &#x201C;Order Now: Ships Timeframe&#x201D; listed under each product title indicates when your order will ship if purchased on that date. While this timeframe may change on the website after your purchase, it does not affect your order. Please refer to your order confirmation email for your confirmed ship timeframe.Shipping timeframes refer to when an order leaves our warehouse, not the delivery date.Each order confirmation email from Red Letters includes your estimated ship timeframe (for example: This order ships Late January). This is the same timeframe that was displayed on the product page when your order was placed. By placing an order, you acknowledge and agree to the ship timeframe listed at the time of purchase.<hr><h3 id="shipping-timelines">Shipping Timelines</h3><ul><li style="color: rgb(0, 0, 0);">All shipping timeframes are calculated in business days (Monday&#x2013;Friday, excluding holidays).</li><li style="color: rgb(0, 0, 0);">Products that are in stock at our warehouse typically ship within 4&#x2013;7 business days.</li><li style="color: rgb(0, 0, 0);">Items that are not yet in stock will ship within the timeframe listed on the product page at the time of purchase.</li><li style="color: rgb(0, 0, 0);">Once items arrive at our warehouse, they will ship within 4&#x2013;7 business days.</li><li style="color: rgb(0, 0, 0);">If your order contains multiple items with different ship timeframes, your order may be split shipped so available items can ship sooner at no additional cost.</li></ul>Once shipped, delivery typically takes 5&#x2013;10 business days. International orders may take longer due to customs processing, carrier delays, or other factors outside our control.Please check each collection or product page for estimated ship timeframes.<hr><h3 id="shipping-updates--tracking">Shipping Updates &amp; Tracking</h3>Once your order ships, you will receive a shipment confirmation email with tracking information. Please allow 24&#x2013;48 hours for tracking updates to appear after receiving your shipping notification.Shipping timeframes are estimates and should be used as a guide only. Delivery delays caused by weather, carrier disruptions, Customs processing, or other factors outside our control are not grounds for refunds, cancellations, or chargebacks.<hr><h3 id="address-responsibility--changes">Address Responsibility &amp; Changes</h3>Customers are responsible for ensuring their shipping information is accurate at checkout.Within your order confirmation email, there is a link that allows you to update your shipping address within 1 hour of placing your order. After this window has passed, we are unable to make any address changes.If a package is delivered to an incorrect address due to an error entered at checkout, we are unable to replace or refund the order.If a package is returned to us due to an incorrect or incomplete address, a $20 reshipping fee will apply. An invoice will be sent via email once the correct address is confirmed.<hr><h3 id="cancellations--order-changes">Cancellations &amp; Order Changes</h3>Order cancellations or modifications are not guaranteed once processing has begun. Please review your order carefully before completing checkout.<hr><h3 id="lost-stolen-or-delivered-packages">Lost, Stolen, or Delivered Packages</h3>Once a package leaves our facility, responsibility for delivery lies with the shipping carrier (such as USPS or UPS).Orders marked as delivered by the carrier are considered fulfilled and complete. We are not responsible for packages that are lost, stolen, or delivered to the wrong location. Orders marked as delivered are not eligible for refunds or replacements.For delivery issues, please contact the shipping carrier directly for further assistance.<hr><h3 id="signature-confirmation">Signature Confirmation</h3>Signature confirmation may be required for high-value orders to ensure safe and secure delivery.<hr><h3 id="international-shipping">International Shipping</h3>International shipping rates are calculated at checkout. Delivery times vary depending on the destination country.International orders may be subject to import taxes, duties, or customs fees upon arrival in your country. These charges are determined by local customs authorities and are the responsibility of the customer. We are unable to control or predict these costs and are not responsible for any additional fees related to customs clearance.Customs processing may delay delivery by up to four weeks, although this is uncommon.

What is your shipping policy?

We begin processing orders as quickly as possible to ensure timely fulfillment. Once an order has been placed and confirmed in our system, changes are not guaranteed. This includes updates to items, sizes, shipping methods, or addresses beyond the al

We begin processing orders as quickly as possible to ensure timely fulfillment. Once an order has been placed and confirmed in our system, changes are not guaranteed. This includes updates to items, sizes, shipping methods, or addresses beyond the allowed address change window. Please review your order carefully before completing checkout. If you have questions about your order, you may contact us via our customer service chat, but please note that we may be unable to accommodate changes once processing has begun.

Can I make a change to my order?

Once your order ships from our warehouse, you will receive a shipment confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation, as carriers may take tim

Once your order ships from our warehouse, you will receive a shipment confirmation email containing your tracking number. Please allow 24&#x2013;48 hours for tracking information to update after receiving your shipping confirmation, as carriers may take time to scan and update tracking details. If tracking appears inactive during this time, your package is likely still in transit. Orders marked as delivered by the carrier are considered fulfilled. If you experience delivery issues after your order has shipped, we recommend contacting the shipping carrier directly for the most accurate and up-to-date information.

How do I track my order?

If your order has not shipped yet, it is likely still within the estimated ship timeframe listed on the product page at the time of purchase. We ship orders according to the “Order Now: Ships Timeframe” displayed on each product when the order is pla

If your order has not shipped yet, it is likely still within the estimated ship timeframe listed on the product page at the time of purchase. We ship orders according to the &#x201C;Order Now: Ships Timeframe&#x201D; displayed on each product when the order is placed. This timeframe is also included in your order confirmation email and reflects when your order is expected to leave our warehouse. Please note that shipping timeframes refer to when an order ships, not the delivery date. Orders with extended ship times may include preorder or made-to-order items that require additional processing time. Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24&#x2013;48 hours for tracking to update after receiving your shipment notification. If your order contains multiple items with different ship timeframes, your order may be split shipped so available items can ship sooner. If your order is still within the estimated ship timeframe, no action is needed. If your order has exceeded the estimated timeframe listed in your confirmation email, please reach out to our customer service chat and our team will be happy to assist.

Where's my Order?

In some cases, orders are split shipped when items have different ship timeframes. This allows available items to ship sooner while remaining items are sent once they arrive at our warehouse. If you have received part of your order, the remaining ite

In some cases, orders are split shipped when items have different ship timeframes. This allows available items to ship sooner while remaining items are sent once they arrive at our warehouse.If you have received part of your order, the remaining items are likely still processing and will ship according to the estimated ship timeframe listed on the product page at the time of purchase.Once the remaining items ship, you will receive a separate shipment confirmation email with a new tracking number.<h3 data-start="810" data-end="827" id="missing-items">Missing Items</h3>If you believe an item is missing, please first check your shipment confirmation emails to confirm whether your order was split into multiple shipments.If all shipments associated with your order have been marked as delivered and you are still missing an item, please contact our customer service chat within 7 days of delivery so our team can assist.No action is needed if your order is still within the estimated ship timeframe. If the remaining items have exceeded the timeframe listed in your order confirmation email, please reach out to customer service for support.

I received part of my order but I am still waiting for a few items from my order to arrive. Do you have an update?

If you receive a damaged, defective, or incorrect item, please contact our Customer Support chat via the Contact Us page within 7 days of delivery so we can assist you. To help us resolve the issue as quickly as possible, please include the following

If you receive a damaged, defective, or incorrect item, please contact our Customer Support chat via the Contact Us page within 7 days of delivery so we can assist you.To help us resolve the issue as quickly as possible, please include the following information when you contact us:<ul data-start="569" data-end="688"><li data-start="569" data-end="587" style="color: rgb(0, 0, 0);">Order number</li><li data-start="588" data-end="656" style="color: rgb(0, 0, 0);">Clear photo or video of the issue (required for damaged items)</li><li data-start="657" data-end="688" style="color: rgb(0, 0, 0);">Complete delivery address</li></ul>Once reviewed, our team will provide next steps for resolution. Items reported outside of the 7-day window may not be eligible for replacement or return.

I received a damaged/incorrect item. What should I do?

We’re sorry to hear this and understand how frustrating it can be. Once a package leaves our facility, delivery is handled independently by the shipping carrier (such as USPS or UPS). Orders marked as delivered by the carrier are considered fulfilled

We&#x2019;re sorry to hear this and understand how frustrating it can be.Once a package leaves our facility, delivery is handled independently by the shipping carrier (such as USPS or UPS). Orders marked as delivered by the carrier are considered fulfilled.If your tracking shows delivered but you cannot locate your package, we recommend taking the following steps:<ul data-start="735" data-end="957"><li data-start="735" data-end="814" style="color: rgb(0, 0, 0);">Check around your delivery location and with neighbors or building management</li><li data-start="815" data-end="896" style="color: rgb(0, 0, 0);">Contact the shipping carrier directly for delivery details or proof of delivery</li><li data-start="897" data-end="957" style="color: rgb(0, 0, 0);">File a missing package claim with the carrier if necessary</li></ul>We are not responsible for packages that are lost, stolen, or delivered to the wrong location once marked as delivered by the carrier.If you have additional questions, you may contact our customer service chat for guidance, but please note that we are unable to replace or refund orders marked as delivered.

My package says delivered but I can’t seem to find it anywhere?

If your tracking shows “Returned to Sender,” this typically means the shipping carrier was unable to deliver your package. Please contact our Customer Service chat and provide the following information so we can assist:. Order number. Confirmation of

If your tracking shows &#x201C;Returned to Sender,&#x201D; this typically means the shipping carrier was unable to deliver your package.Please contact our Customer Service chat and provide the following information so we can assist:<ul data-start="518" data-end="588"><li data-start="518" data-end="536" style="color: rgb(0, 0, 0);">Order number</li><li data-start="537" data-end="588" style="color: rgb(0, 0, 0);">Confirmation of your correct shipping address</li></ul>If the same address was previously marked as undeliverable by the carrier, we recommend providing an alternate delivery address to ensure successful delivery.If a package is returned to us due to an incorrect or incomplete address provided at checkout, a $20 reshipping fee will apply. An invoice will be sent via email once the correct address has been confirmed.Please note that delivery issues caused by address errors are not eligible for refunds.

My package is saying it has been returned to the sender?

What is SavedBy Package Protection?. SavedBy Package Protection is an optional add-on that can help cover the cost. of lost, damaged or stolen packages. We do everything that we can to make sure. the package gets to you, but in cases when issues aris

What is SavedBy Package Protection?SavedBy Package Protection is an optional add-on that can help cover the costof lost, damaged or stolen packages. We do everything that we can to make surethe package gets to you, but in cases when issues arise SavedBy can help. How Much Does it Cost?SavedBy varies depending on the price of your order. It will automaticallycalculate once you begin to add items to your cart. Do I need SavedBy?You don&#x2019;t, but it can help speed up the process of resolving issues related toshipping. And in some cases where packages may not be covered by us,SavedBy can help where we wouldn&#x2019;t be able to. How do I use my SavedBy Protection?If you have issues with your package, reach out to SavedBy directly here:<a data-fr-linked="true" href="https://savedby.io/file-a-claim">https://savedby.io/file-a-claim</a>. Please review their policies to make sure that yourpackage can be covered here: <a data-fr-linked="true" href="https://savedby.io/policies">https://savedby.io/policies</a> How long do I have to wait until I can receive a new package?SavedBy can help send a new package within 1 business day! Sometimes it maytake more, but in most cases they are very quick to resolve any issues that arise. Will SavedBy reach out to me directly?SavedBy will send you an email confirmation once you have placed an order inour store that includes their SavedBy Package Protection. Keep your eye out for it! If you have any questions for their team, or have filed a claim, they will email youdirectly with any questions, updates, and resolutions. Their email address is:<a data-fr-linked="true" href="mailto:Support@Savedby.io">Support@Savedby.io</a> for general questions, and <a data-fr-linked="true" href="mailto:Claims@SavedBy.io">Claims@SavedBy.io</a> for issueswith packages.

Order & Shipping